TERMS of SALE:
1.) ALL Customers must have State Resale Tax Numbers.
2.) All merchandise sold with the intention of resale
by purchaser
3.) MINIMUM ORDER .00
4.) All orders received by 2:00 P.M. EST will ship that same
day if product is available.
5.) MDE is NOT Responsible for any Typographical errors or
Pictures used within.
6.) Backorders will be held for no more than 30 Days.
7.) Some Products have Territory Restriction MDE will
follow all Restriction
8.) Prices are Subject to Change WITHOUT NOTICE
9.) Prices in effect at the time of shipment will be applied.
10.) MDE Reserves the right to refuse service to anyone. |
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FREIGHT TERMS:
ALL Orders are shipped FOB Jacksonville, FL
Products will be sent with the most affordable shipping company. Companies used will be UPS (United Parcel Service) for most Ground shipments. For larger Shipments a LTL Carrier will be used. Freight is billed to you either on the Invoice when using UPS or By the LTL Carrier. If LTL Carrier is used you must have a Check available for shipping cost at the time of delivery. We can have the LTL Carrier call with a total amount of shipping before delivery (This service is only provide if requested). We will only ship the continental 48 States. Special terms on any other shipping places.
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Warranty Policy: Defective Merchandise
ALL Returns are sent to MDE PREPAID
ALL Defective Replacements will be PREPAID back to you
NO RA's NEEDED TO RETURN DEFECTIVE MERCHANDISE !!!!!
A RETURN FORM is included in this catalog. You must use this for any return. Place the RETURN FORM on the inside of the package as some shipping stores cover the shipping label with their label.
MDE WILL FOLLOW ALL MANUFACTURE RETURN POLICIES FOR NO MORE THAN 1 YEAR FROM INVOICE DATE. ONLY DEFECTIVE RETURNS ARE EXCEPTED. Any Merchandise found to be good upon returning it to MDE will be returned to the Customer as returned to MDE. Any merchandise returned NEW will be assessed a 25% Restock Charge if approved to be returned. NO MERCHANDISE MAY BE RETURNED FOR CREDIT. All merchandise returned should be complete as purchased with all parts included. Such as GIFT BOX, STYROFOAM, PACKING, HARDWARE, FACE PLATES, KNOBS, WIRING HARNESS, CHASSIS FOR PULLOUT RADIOS, FACES FOR DETACH RADIOS, CASES FOR DETACH FACES, MANUALS, GRILLS FOR SPEAKERS, & BOTH SPEAKERS FOR SPEAKERS SOLD in PAIRS.
ALL products returned defective will be replaced with same unit. If same unit is not available then a suitable replacement will be substituted. If a substitute is not available a credit may be issued at MDE's discretion. Any product returned Incomplete will be replaced with the same product, missing the parts that were not returned to MDE. Any products returned discontinued MUST COME BACK COMPLETE AS PURCHASED any unit returned incomplete will be sent for repair. If repair is not a option then credit will be issued upon approval for the amount of the product less charges for the missing parts. Any product returned abused or not covered under the MDE Return policy will be returned at customers expense. MDE is not responsible for Packaging of products. If a product comes in Damaged we will report it to the carrier used, to determine compensation. Said item will not be replaced or credited until approved by carrier.
Do not have your customer contact MDE for any reason. If you need assistance you may contact us on the customers behalf and we will do what is needed in the situation.
ALLOW TWO WEEKS FOR RETURN REPLACEMENTS. Most Returns are handled in a 24 - 48 Hour Period.
PAYMENT TERMS:
1.) C.O.D. Certified Funds (Cashier’s Check or
Money Order) for new customers.
Company Check NOT ACCEPTED without
Check Approval.
2.) C.O.D. Company Check available with check
approval application. Allow two weeks for
processing of all Check Applications.
3.) NET Terms available with approved Credit
Application. Allow two weeks for processing of
all Credit Applications.
a.) All Terms are from Invoice Date.
b.) A 1.5% monthly finance charge will be
applied to any Invoice past due.
c.) NO Shipments will be Shipped on PAST
DUE accounts. (This includes Pickups)
d.) Any account that becomes PAST DUE
will be converted to C.O.D. Terms
e.) Any PAST DUE account that is sent to
collections will be at Customers cost
to recover any monies owed.
4.) Credit Card Acceptance (Visa & Mastercard
ONLY) There is a 3% Surcharge for any
Charge Card used.
ALL orders or payments paid with Credit Card
agree to NO CHARGE BACKS. Any charge
backs will be considered as a PAST DUE
ACCOUNT and will be placed on a HOLD. Any
charge back will be charge a 25%
Surcharge for Monies lost.
5.) Returned Checks will be charged dollars for each check returned, if
redeposited for a 2nd time and returned again a dollar charge or
25% of the checks total will be added. Then Account will be place on
C.O.D. Certified Funds (Cashiers Check or Money Order).
Any Questions on Policies e-mail:
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Damages:
Damages are the responsibility of the carrier once the shipment is released from MDE. The customer must make damage claims as soon as detected. DAMAGE CLAIMS MUST BE MADE TO THE CARRIER WITHIN 5 DAYS OF RECEIPT. SAVE ALL BOXES AND PACKING MATERIAL.
All shipping/pricing discrepancies must be reported within 5 days of receipt of order.
If purchaser refuses an order for any reason, MDE shall be compensated for all shipping charges, plus a 25% Restock Fee.
If a order is refused and is approved to be reshipped the cost of shipping times two (x2) will be added to the reshipped order. If refused again ALL shipping must be compensated and any future orders will be prepaid.
All freight charges are subject to dimension/oversize carrier weight regulations.
Addresses determined by the carrier as residential are subject to residential delivery rates.
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